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      <td style="font-family: sans-serif; font-weight: bold; font-size: 14pt; background-image: url(../images/bk_c.jpg); background-repeat: repeat;" width="100%"> &nbsp;Getting Help </td>

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<div align="left"><font color="#010101" face="Arial"><span style="font-size: 10pt;">The
Enterprise Distributed Technologies website offers a rich </span></font><a href="http://www.enterprisedt.com/forums/viewforum.php?f=6" target="_blank"><font color="#0000ff" face="Arial"><span style="font-size: 10pt;"><u>forum</u></span></font></a><font color="#010101" face="Arial"><span style="font-size: 10pt;"> for discussion of topics
related to edtFTPnet/Free.&nbsp; It is fully </span></font><a href="http://www.enterprisedt.com/forums/search.php" target="_blank"><font color="#0000ff" face="Arial"><span style="font-size: 10pt;"><u>searchable</u></span></font></a><font color="#010101" face="Arial"><span style="font-size: 10pt;"> and contains advice and
answers to many issues that developers have faced when using this
library.</span></font></div>

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<div align="left"><font color="#010101" face="Arial"><span style="font-size: 10pt;">If
you are trying to resolve a problem please search the forums to see if the issue has already
been resolved. Also read&nbsp;</span></font><font><u><a href="howtodiagnoseproblems.html"><font color="#0000ff" face="Arial"><span style="font-size: 10pt;">How
to diagnose
problems.</span></font></a></u></font></div>

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<div align="left"><font color="#010101" face="Arial"><span style="font-size: 10pt;">
If you are unable to find a solution, or suspect you have found a bug, you can post your problem or question on the 
<a href="http://www.enterprisedt.com/forums/viewforum.php?f=6" target="_blank"><font color="#0000ff" face="Arial"><span style="font-size: 10pt;"><u>forums</u></span></font></a>.</span></font>
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<div align="left"><font color="#010101" face="Arial"><span style="font-size: 10pt;">
For a faster response than the forums, contact us directly as outlined below.</span></font>
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<font color="#010101" face="Arial"><span style="font-size: 10pt;"><b>How to contact support (for customers)</b></span></font><br>

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<div align="left"><font color="#010101" face="Arial"><span style="font-size: 10pt;">
Customers  (i.e. those who have purchased a <a href="http://www.enterprisedt.com/products/edtftpnet/purchase.html">source license</a>) may e-mail support at <a href="mailto:support@enterprisedt.com?subject=edtFTPj support">support@enterprisedt.com</a>.&nbsp;When
emailing support with a problem, always include the following:<br>
<ul>
<font color="#010101" face="Arial"><span style="font-size: 10pt;">
  <li>a
stack trace (if an exception is being
thrown)&nbsp;</li>

  <li>the
section of the log file that illustrates
the problem (see&nbsp;<a href="howtosetuplogging.html">How
to set up logging</a>)</li>

  <li>the
type of server you are accessing (include the version if possible)</li>

  <li>the version of edtFTPnet/Free you are using<br>
    </li>
</span></font>
</ul>

Please
include as much information as possible; it will save us emailing you
to ask for it.
</span></font></div>

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